Regardless of stars (although the more the merrier 
), we all have our requests when it comes to hotels. So I’m gonna write about what I think a good hotel, of any star rank (except for hostels of course), should offer.
* Offer what you advertise for. If you don’t offer any towels par example, or the bathroom is on the hallway, be sure to let people know. And if you advertise for a minibar, then don’t bloody lock it… Jeez.
* Keep the place clean. It’s not much to ask for.
* If you offer breakfast, it would be better for you to have quality food, and offer less or a poorer variety (maybe even limit breakfast to fewer hours), than offer a lot/high variety of crap.
* Warm water and heating (the last during the winter) are a must. Also a good shower flow is highly appreciated.
* Make sure the people who run your business know how to deal with most issues and speak at least one or two languages fluently… Preferably not just the native language, if that’s not English.
* Apply the smiling policy. Like Starbucks. There are lots of people who are well trained, can smile and would work for less money. Bloody hire them if yours can’t smile.
* If you don’t offer some of those things, trust me, people will never come back.
* Don’t try and make the most profit out of people. They… Well… THEY KNOW. Cutting down on musts isn’t an option.
If I remember more, I’ll jot it down. Meanwhile, feel free to comment.
